FAQs

1. What types of products does your brand offer?

Our brand offers a wide range of healthcare, skincare products, and multivitamins. We have carefully curated our collection to cater to various health and skincare needs.

2. Are your products safe to use?

Yes, all our products are safe to use. We prioritize the safety and well-being of our customers and ensure that our products meet the highest quality standards. We use premium ingredients and follow strict manufacturing processes to ensure the safety and efficacy of our products.

3. Can I use your skincare products if I have sensitive skin?

Yes, we have products specifically formulated for sensitive skin. Our skincare range includes gentle and hypoallergenic options that are suitable for sensitive skin types. However, we always recommend doing a patch test before using any new product to ensure compatibility with your skin.

4. How do I choose the right multivitamin for my needs?

Choosing the right multivitamin depends on your specific needs and health goals. We recommend consulting with a healthcare professional or doctor who can assess your individual requirements and provide personalized recommendations. They can guide you in selecting the most suitable multivitamin from our range.

5. Do you offer any discounts or promotions?

Yes, we frequently run discounts and promotions on our products. To stay updated on our latest offers, promotions, and discounts, we recommend subscribing to our newsletter or following us on social media. This way, you won't miss out on any exclusive deals.

6. How can I contact your customer care team?

You can reach our customer care team by emailing us at help@trutions.com or by calling our mobile number at +971 506438005. Our dedicated team is available to assist you with any queries, concerns, or product-related questions you may have.

7. What is your return policy?

We have a 30-day return policy. If you wish to return a product, it must be in the same condition as when you received it, unused, and in its original packaging. Please refer to our refund policy for more details on how to initiate a return and the eligibility criteria.

8. Can I return personalized or custom products?

Unfortunately, personalized or custom products cannot be returned as they are specially made according to your specifications. We recommend double-checking all customization details before placing your order to ensure accuracy.

9. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. However, please note that it may take additional time for your bank or credit card company to process the refund.

10. Do you ship internationally?

Yes, we offer international shipping. However, please note that shipping times and fees may vary depending on the destination. We recommend checking our shipping policy or contacting our customer care team for more information regarding international orders.